FREQUENTLY ASKED QUESTIONS
Suite C, 11/F, Queen's Center, 58-64, Queen's Road East
At EDUMAN, we want to make sure you are 100% happy! Our company is passionate about children, families and learning, which is why it is so important to us to hear from our customers. Please feel free to reach out if you need assistance with one or our products, or even just to send a review or suggestion.
Where can we ship to?
* and most countries in the world. If you don't know if your address can deliver, please feel free to contact us.
How soon does the order start shipping?
We process all orders within 1-4 business days of receipt, provided the product is in stock.
How much is shipping?
Shipping to the continental United States (except other islands of the United States):
$9.90 - tracked shipping for orders under 2 kg
$11.90 - Tracked Shipping for orders over 2kg
· Free shipping on orders over $39.9
What delivery method do we use?
It depends on your shipping address.
How long can the package be delivered?
Please note that approximate shipping times are estimates provided by shipping providers and are not guaranteed. Additionally, due to the global impact of COVID-19, our courier service providers have suspended all service guarantees until further notice. As this is beyond our control, we cannot guarantee delivery times.
Please allow extra time to receive your order.
If you have any problems with our products you received, please email us first. We will give you the best solution. We value every customer and are more than happy to help them solve their problems.
Once you decide to return your order and we approve your request. You have 7 calendar days from the date of our approval to return the item. You must message us as soon as possible before starting to return. Also, please email us some pictures of your item before sending it back. To be eligible for a return, your item must be unused and in the same condition as when you sent us the picture.
*PLEASE NOTE: We have some gemstone offerings as every gemstone is different. It looks nothing like the pictures we posted. We will not accept reasons for returns such as "The stone I received did not match the picture".
We have a 7 calendar day return policy, which means you have 7 days to request a return after you receive your item.
To be eligible for a return, your item must be in the same condition as you received it, unworn or unused, with tags attached, and in its original packaging. You will also need a receipt or proof of purchase.
To initiate a return, you may contact us at firstname.lastname@example.org. If your return is accepted, we will send you a return shipping label with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
For any return questions, you can contact us at email@example.com anytime.
Damage and problems
Please inspect your order when you receive it and if the item is defective, damaged or you have received the wrong item, please contact us immediately so we can evaluate the problem and correct it.
Certain types of items cannot be returned, such as perishable items (such as food, flowers, or plants), custom-made items (such as special order or personalized items), and personal care items (such as beauty products). We also do not accept hazardous materials, perishable Returns for flammable liquids or gases. If you have any questions or concerns about a specific item, please contact us.
Unfortunately, we do not accept returns on specials or gift cards.
The quickest way to make sure you get what you want is to buy a new item after you return it. We will refund you after receiving the package within 1~3 days.
We will notify you when your return has been received and inspected, and let you know if your refund has been approved. If approved, you will be automatically refunded to the original form of payment. Keep in mind that your bank or credit card company may also take some time to process and issue the refund.
EDUMAN products comply with all applicable mandatory US safety standards. All of our products have passed TUV, SGS and some other international certifications. But please note that all our products are designed for children 6~12 years old or older. Because there are some small accessories in our products, if your child is too small, they may have the risk of eating them by mistake. That's why we strongly recommend that children under 6 years old not play with our products by themselves.
Every EDUMAN product comes with instructions for use, and the instruction manual always provides important safety advice for children. Please read them before letting your child start playing.
Some common safety precautions apply to all of our science kits:
All users must read the instructions before experimenting, follow them and keep them for reference.
All science kits used need to be used under adult supervision.
Some kits and their finished products contain small parts that can be a choking hazard if not handled properly. Keep out of children's mouths and keep your pets out of active areas.
Keep food and drink away from activity areas. Do not eat or drink while testing. Do not put materials associated with this product in mouth.
If your child is prone to allergic reactions, please email first to inquire about the product material.
Don't throw away instructions. Keep it for future reference.
Every product that bears the EDUMAN name draws on years of expertise in publishing science experiment kits and games. EDUMAN experiment kits and toys are designed by a team of experienced experts and carefully tested during development and production. Therefore, all of our products follow the same strict quality standards.
This website is operated by EDUMAN. Throughout the Site, the terms "we", "us" and "our" refer to EDUMAN. EDUMAN offers this website, including all information, tools and services made available on this website to you, the user, conditioned on your acceptance of all terms, conditions, policies and notices stated here.
By visiting our website and/or purchasing items from us, you engage in our "Services" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"), including those additional terms and conditions and Policies are referenced here and/or are available via hyperlink. These Terms of Service apply to all users of the Site, including but not limited to those who are browsers, suppliers, customers, merchants and/or contributors of content.
Please read these terms of service carefully before accessing or using our website. By accessing or using any part of this website, you agree to be bound by these Terms of Service. IF YOU DO NOT AGREE TO ALL TERMS AND CONDITIONS OF THIS AGREEMENT, YOU MAY NOT ACCESS THIS SITE OR USE ANY SERVICES. If these Terms of Service are deemed an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools added to the current store shall also be governed by the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes on our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to this site after any changes have been posted constitutes your acceptance of those changes.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in the state or province in which you live, or that you have reached the age of majority in the state or province in which you live and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our Products for any illegal or unauthorized purpose, nor use the Services in violation of any laws in your jurisdiction (including but not limited to copyright laws).
You may not transmit any worms or viruses or any code of a destructive nature.
Violation or breach of any of these terms will result in immediate termination of your service.
Section 2 - General Conditions
We reserve the right to refuse service to anyone at any time and for any reason.
You understand that your content (excluding credit card information) may be transmitted encrypted and involve (a) transmission over various networks; (b) changes to conform and adapt to the technical requirements of connecting networks or devices. Credit card information is always encrypted when transmitted over a network.
You agree not to copy, reproduce, reproduce, sell, resell or exploit any part of the Service, use of the Service or access to the Service or any contact on the website through which the Service is provided without our express written permission.
Headings used in this agreement are included for convenience only and will not limit or otherwise affect these terms.
SECTION 3 - ACCURACY, COMPLETENESS AND
Timeliness We are not responsible if the information provided on this website is inaccurate, incomplete or not up to date. The material on this website is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This website may contain certain historical information. Historical information is necessarily not current and is provided for your information only. We reserve the right to modify the content of this website at any time, but we are under no obligation to update any information on our website. You agree that it is your responsibility to monitor our website for changes.
SECTION 4 - SERVICES AND
Changes to Prices The prices of our products are subject to change without notice.
We reserve the right to modify or discontinue the Service (or any part or content thereof) at any time without notice.
We shall not be liable to you or any third party for any modification, price change, suspension or discontinuation of the Services.
SECTION 5 - PRODUCTS OR SERVICES (IF APPLICABLE)
Certain products or services may only be available online through the website. These products or services may have limited quantities and can only be returned or exchanged in accordance with our returns policy.
Every effort has been made to display the colors and images of our products as they appear in the store as accurately as possible. We cannot guarantee that any colors displayed by your computer monitor will be accurate.
We reserve the right but have no obligation to limit the sale of our products or services to any person, geographic area or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantity of any product or service we offer. All product descriptions or product pricing are subject to change without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offers for any products or services offered on this site are void where prohibited.
We do not warrant that the quality of any products, services, information or other materials purchased or obtained by you will meet your expectations, or that any errors in the Services will be corrected.
SECTION 6 - BILLING AND ACCOUNT INFORMATION
accuracy We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card and/or orders using the same billing and/or shipping address. If we change or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided when placing the order. We reserve the right to restrict or prohibit orders that, in our sole discretion, appear to have been placed by a dealer, reseller or distributor.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card number and expiration date, so that we can complete your transaction and contact you as needed.
For more details, please review our returns policy.
SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third party tools over which we neither monitor nor have any control or input.
You acknowledge and agree that we provide access to such tools "as is" and "as available" without warranty, representation or condition of any kind and without any endorsement. We are not responsible for any liability arising out of or related to your use of optional third-party tools.
Any use by you of optional tools offered through the Site is entirely at your own risk and discretion, and you should ensure that you are familiar with and agree to the terms on which the tools are provided by the relevant third-party provider.
In the future, we may also offer new services and/or features through the Site (including releasing new tools and resources). Such new features and/or services shall also be governed by these Terms of Service.
SECTION 8 - THIRD PARTY LINKS
Certain content, products and services offered through our Services may include material from third parties.
Third-party links on this website may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy, and we do not warrant and will not have any responsibility or liability for any third-party materials or websites, or for any other materials, products or services of third parties.
We will not be liable for any damages or damages in connection with the purchase or use of goods, services, resources, content, or any other transaction in connection with any third-party site. Please read the third party's policies and practices carefully and make sure you understand them before entering into any transaction. Complaints, claims, concerns or questions regarding third-party products should be directed to the third party.
SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If you send certain submissions (such as entries) at our request or send ideas, suggestions, proposals, plans or other materials without our request, whether online, by email, post or otherwise ( collectively referred to as "Comments"), you agree that we may edit, reproduce, publish, distribute, translate and otherwise use any of your Comments forwarded to us in any medium at any time without restriction. We are under no obligation to (1) keep any Comments confidential; (2) compensate any Comments; or (3) respond to any Comments.
We may, but are not obligated to, monitor, edit or remove content that, in our sole discretion, is unlawful, offensive, threatening, defamatory, defamatory, pornographic, obscene, or otherwise objectionable or that violates any party's intellectual property rights or these Terms of Service.
You agree that your comments will not infringe any rights of any third party, including copyright, trademark, privacy, moral or other personal or proprietary rights. You further agree that your Comments will not contain defamatory or otherwise unlawful, abusive or obscene material, or contain any computer viruses or other malicious software that may in any way affect the operation of the Service or any related website. You may not use a false email address, impersonate someone else, or otherwise mislead us or third parties as to the origin of any Comments. You are solely responsible for any comments you make and their accuracy. We are not responsible for any comments posted by you or any third party.
SECTION 10 - PERSONAL INFORMATION
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
From time to time, information on our Site or Services may contain typographical errors, inaccuracies or omissions related to product descriptions, pricing, promotions, offers, product shipping charges, shipping times and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or to cancel orders at any time without notice (including after you submit an order) if any information on the Services or any related website is inaccurate.
We undertake no obligation to update, revise or clarify information on the Services or any related websites, including without limitation pricing information, except as required by law. Any specified update or refresh date applied on the Service or any related website shall not be deemed to indicate that all information on the Service or any related website has been revised or updated.
SECTION 12 - PROHIBITED USE
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of interchangeability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall EDUMAN, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or license be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless EDUMAN and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, license, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
Section 15 - Severability
If any provision of these Terms of Service is determined to be illegal, void, or unenforceable, that provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to have been severed pursuant to these Terms of Service, such determination It shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 - TERMINATION
The obligations and liabilities of the parties accruing prior to the termination date shall survive termination of this Agreement.
These Terms of Service are effective until terminated by you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our services or stop using our website.
We may also terminate this Agreement at any time without notice if, in our sole judgment, you have failed or we suspect that you have failed to comply with any term or provision of these Terms of Service, and you will remain responsible for all monies due up to and including termination. date; and/or may deny you access to our Services (or any part thereof) accordingly.
SECTION 17 - ENTIRE AGREEMENT
Our failure to exercise or enforce any right or provision of these Terms of Service will not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules we post on this site or in connection with the Services constitute the entire agreement and understanding between you and us and govern your use of the Services and supersede any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including without limitation any prior versions of the Terms of Service).
Any ambiguity in the interpretation of these Terms of Service shall not be construed against the drafting party.
Article 18 - Applicable Law
These Terms of Service and any separate agreements under which we provide services to you are governed by and construed in accordance with the laws of China.
SECTION 19 - CHANGES TO THE TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time on this page.
We reserve the right, in our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use or access to our Site or Services following the posting of any changes to these Terms of Service constitutes your acceptance of those changes.